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Privacy Policy

Maintenance Exchange Supplies Effective Date: 5/15/2026

1. Introduction

Maintenance Exchange Supplies (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, or purchase eco‑friendly cleaning products for your facility.

By using our website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect information in the following ways:

A. Information You Provide Directly

  • Name

  • Company name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (processed securely through third‑party providers)

  • Order details and purchase history

  • Messages or inquiries submitted through our contact forms

B. Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages viewed and time spent on the site

  • Referring website or search terms

  • General location data (non‑precise)

C. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website performance

  • Remember your preferences

  • Analyze site traffic

  • Support secure checkout

You may disable cookies in your browser settings, but some features may not function properly.

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Improve website functionality and user experience

  • Send order updates, invoices, and shipping notifications

  • Communicate product updates or promotions (only with your consent)

  • Maintain security and prevent fraudulent activity

  • Comply with legal or regulatory requirements

We do not sell or rent your personal information.

4. How We Share Your Information

We may share your information with trusted third parties only when necessary:

  • Payment processors (for secure transactions)

  • Shipping carriers (to deliver your order)

  • Website hosting and analytics providers

  • Customer service tools

  • Regulatory or legal authorities, if required by law

All third‑party partners are required to protect your information and use it only for the services they provide.

5. Data Security

We take reasonable administrative, technical, and physical measures to protect your information from:

  • Unauthorized access

  • Loss or theft

  • Misuse

  • Alteration

While no online system is 100% secure, we work to safeguard your data using industry‑standard practices.

6. Data Retention

We retain your information only as long as necessary to:

  • Fulfill orders

  • Maintain your account

  • Meet legal, tax, or regulatory obligations

You may request deletion of your information at any time (see Section 9).

7. Children’s Privacy

Our website and products are not intended for children under 18. We do not knowingly collect information from children. If we learn that we have collected such data, we will delete it promptly.

8. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates

  • Request deletion of your data

  • Opt out of marketing communications

  • Restrict or object to certain data uses

To exercise these rights, contact us using the information in Section 11.

Marketing emails include an unsubscribe link at the bottom.

9. Cookies & Tracking Choices

You may:

  • Disable cookies in your browser

  • Use private browsing modes

  • Opt out of certain analytics tools

Note: Disabling cookies may affect website functionality, including checkout.

10. Third‑Party Links

Our website may contain links to third‑party websites. We are not responsible for their privacy practices or content. We encourage you to review their policies before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the website after changes are posted means you accept the updated policy.

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